Community Policy Handbook
The following are policies by which this community is operated. These policies are based on consideration for others in the community, as well as respect for the owner’s property. The community policies are an added addendum to your lease as referred to in your lease contract. Violation of these community policies can result in a termination of your lease, due to a breach of contract. These policies may be added to, amended, or repealed by management at any time.
Monday through Friday
9 am to 5 pm
Payment of Rent
Rent payments are due to the Leasing Office on the first of every month. Rent can be paid either check, money order, or online at SavoyCondominiums.com. Checks are made payable to Savoy Condominiums. If rent is not paid by the third of the month, a late fee of $50 will incur. After this, there will be a charge of $10 a day until rent is paid in full. Once rent is paid, late fees will seize. Late charges are due 7 days after rent is paid in full. A rent drop box is provided at the leasing office for payments after hours, weekends, and holidays. Regardless of whether or not the office is open, rent is due on the first, late on the third.
Management asks all residents to consider these guidelines for your own safety and the well being of others in the community. We owe no duty of protection to you or your belongings. Therefore, we ask that you respect others’ property, and the owner’s property, as you would yours. We ask you to follow these guidelines, as well as other common safety practices.
• No Solicitation allowed on property
• Report any solicitors or suspicious persons to the office immediately
• No dangerous activity in places such balconies, the pool house, or railings
• No disposal of property over balcony railings
• Do not allow unfamiliar visitors into the gated courtyard
Residents are given assigned parking under the carport area. Residents renting a one bedroom apartment receive one covered parking spot. Residents renting a two bedroom apartment receive two covered parking spots. Guests and other visitors are allowed to park where there is not covered parking.
When parking in a covered parking spot, be sure that you are parking in your assigned spot, and that your guests are parked in the appropriate place. If you or your guests are parked in a spot that belongs to another resident, that vehicle will be towed at the owner’s expense. For towing, we use Red Raider Wrecker at 806-765-9104. To report a parking violation, please contact the emergency line and our property manager will notify the towing company.
Below you can read our community parking rules:
• Parking spaces are for one vehicle only
• Items such as tires, gas cans and/or vehicle parts are prohibited
• Vehicles without current tags, registration, and/or inspection will be removed from the property at the owner’s expense
• Residents are responsible for loss and/or damages to vehicles
• Speeding through parking lots is prohibited
• Loud music is not to be played from a vehicle while in the parking lot
If a resident violates any of our parking rules, they may be subject to charges.
During Texas Tech football games, we offer guest passes to resident guests. Each resident is allowed 2 guest parking passes. To retrieve parking passes please come by the office and pick them up if you plan on having guests. We will send out a reminder to residents on game days.
Residents are allowed to store/lock bicycles on the provided bike racks on the east side of the courtyard area, as well as their patio area. Bicycles are not allowed to be chained on poles in a resident’s parking spot or on railings in the courtyard. Please be reminded that Savoy is not responsible for any loss and/or damages to bicycles. All bikes are to be registered with the office.
Pool and Spa Jacuzzi
Pool and spa hours are 10 a.m. to 10 p.m. Please observe pool rules posted in the pool area. For the safety of the community, no equipment, furniture or fixtures in the pool area are not to be tampered with.
The pool is for resident use, however, residents may have up to two guests with them (per apartment not per roommate). Swimming is done at the resident’s risk. There is NOT a lifeguard on duty. Guests must be accompanied by a resident. Residents are fully responsible for guests at all times, this includes any disruptive behavior or damages done to the property that may cause.
No one under the age of 12 is allowed in the pool (or pool area) without a resident of adult age to supervise. Residents must act responsibly at all times to ensure the safety of other residents and young children. We ask that residents do not let small children leave an apartment unattended as they may wander into the pool area. The pool area gates are not allowed to be propped open or otherwise rendered inoperable, even temporarily.
Safety equipment in the pool area is not a toy. It is to be used only for emergency situations. Only proper swimming attire is allowed in the pool, no cut-offs or jeans. No glass containers, alcoholic beverages, or loud music is permitted in the pool area. Savoy is not responsible for articles that are lost, damaged, or stolen.
In case of emergency in the pool area, you can reach EMS or the Police by pushing the panic button on this wall. This will notify 911 immediately.
Common Neighbor Courtesy
Keep in mind that apartment living is different than a private dwelling. We ask the residents maintain a quiet community. Although noise is expected in apartment living, one must not infringe on a neighbor’s comfort. All complaints made to the office are taken seriously. Conduct of residents, occupants, and resident’s guests should not be disorderly, boisterous, or unlawful and do not disturb the rights, comforts, or convenience of other persons in the apartment community.
Loud music or parties will not be tolerated. Our courtesy officer will handle any reports of a disturbance or illegal activity. (However please be reminded that in case of an emergency call 911.) Residents, occupants, and guests of residents involved will be subject to eviction and all other remedies provided in the lease and prosecuted to the full extent of the law.
All common areas, such as the pool, patio entryways, parking lots, etc. are subject to all rules, policies, and regulations. Our community policy may be changed depending on if management may deem a change necessary for the well-being and safety of the community. All such rules, policies, and regulations are to be complied with. If any community rule, policy, or regulation is violated, the resident may receive a notice to vacate or eviction.
Residents are given one (1) mailbox key per apartment, regardless of the number of residents living in the unit.
Residents that receive packages from USPS will receive a key in their assigned mailbox. This key has a number on it designates the larger box the package is in. The larger mailboxes are located on the inside of the gated courtyard. Once a resident has received their package in the larger boxes, they are to leave the key in the keyhole for the mailman to use again.
If a package is bigger than the large bins provided by USPS, or if the large bins are full, USPS will deliver the package to the office. Management will notify the residents via email to notify them there is a package in the office.
As a courtesy, the office will sign and accept packages for residents from FedEx, USPS, or UPS if they cannot leave it at a resident’s door, following up with an email and/or phone call to the resident. When you pick up your package, you must sign for it. Please note, this is a courtesy, Savoy has the right to decline packages in the office. Management also has the right to send back packages, delivered with the name of a non-resident. It is the resident’s responsibility to pick up the package during normal business hours. Management is not responsible for getting packages delivered to a unit. Savoy is not responsible for packages or any of its contents, as well any losses or damages to packages. By signing this handbook, residents give Savoy permission to accept packages. If a resident does not want the office to accept packages, we ask for a written notice stating so.
Residents are not allowed to leave trash outside their front door for any length of time. This is a lease violation that is enforced at all times. If residents are seen leaving trash outside their apartment, they will be charged $250.00 per incident, due immediately.
When utilizing the dumpsters, residents are to place their trash inside of the dumpster, not beside it. There are four dumpsters on site available to residents.
Each apartment unit is treated for pests every three months. Management will notify residents the date and time of the treatment with notices on their door and/or email. If that time is inconvenient please contact the office with another date and time that works, it will be rescheduled immediately.
Savoy asks that residents report sightings of any unwanted pests such as roaches, ants, or bedbugs. Even though they are not common, pests can still arrive in apartments. Please report pests, even if you are not due for a pest treatment.
Rental Check Process
Each tenant is to undergo the proper rental check process by providing us with a filled out application, social security number, passport, visa, and/or license. After filling out your application you have agreed to be run through our background check system that evaluates your credit and criminal background history. Please note this process must be done before a lease is signed. If this process was not completed for any resident, they are subject to a background check at any time. If your background check is rejected, we will notify you promptly and you will be asked to vacate the premises. If you fail to vacate the premises you are subject to eviction, pursuant by law.
Move-in and Move-outs
Move-in and move-outs must be scheduled by Management. Savoy prefers residents move at a reasonable hour, without disturbing other residents. We require that residents do not move during the times of 10:00 PM to 7:00 AM.
Management prefers to do a walk-through with residents after they have moved out. This makes it clear, for both management and the residents, who are responsible for any damages. If a resident moves out after normal office hours, they are to put their keys in an envelope and drop them off in the rent drop box at the office. A resident must return their keys by midnight, on the last day of their lease contract.
1. Move-in Process
After residents have signed their lease, they are given keys and an Inventory and Condition Form. Below is more information on the form and its purpose.
2. Inventory and Condition Form
When a resident moves into an apartment, they are given an Inventory and Condition form. This form allows a resident to note any damages that a unit has before they move in. This allows a resident to specify the previous condition of the apartment. This process is done for move-out purposes. When a resident moves out, they are not held responsible for any damages they did not complete. Upon move-out, management will do a walk-through of an apartment to determine the condition, using the Inventory and Condition form that was completed at the time of move-in. This is used to analyze damages and wear on the apartment during the resident’s lease duration.
3. Lease Renewals
Residents must fill out a lease renewal form to inform management if they are choosing to stay in their unit. This is required 60-days in advance, but a 90-day courtesy is asked so management can plan accordingly. (However, 90-days is not required.) This lease renewal form will be posted on your front door at the time of renewal. We ask you to fill this out and return it to the office as soon as possible. Residents wanting to go month-to-month will incur a rent increase of $60.00/month. Residents wanting to renew for 6-months will incur a rent increase of $40.00/month. Residents wanting to renew for 9-months will incur a rent increase of $25.00/month.
4. Notice to Move-out
Management requires a minimum of 60 days (from the last day of the contract) to provide a written notice of a move-out. There are no exceptions to this policy. Those on a month-to-month lease are to provide a written notice 30 days in advance. Residents with an expired lease are still responsible for giving this written notice. If a resident fails to give this notice, they will incur a Re-letting Charge (85% of one months’ rent), as well as other applicable charges in compliance with the lease agreement.
5. Move-out Process
The resident is liable for the cost of any repairs incurred by movers or anyone helping the resident move in or out of the apartment. By signing this addendum, a resident is acknowledging the liability for any damages done while moving in or out of their apartment.
Apartment Care Community Policy
Apartment Care and Upkeep
Your apartment must be kept clean, sanitary and free of objectionable odor. No Trash or other materials are allowed to accumulate which would prove to be hazardous or pose a health violation.
Under no circumstances are residents allowed to stack/pile trash on their front porch and/or balcony. If management sees this, residents will be told to remove it and incur a $250.00 fine.
Residents on the 1st floor are allowed to store Barbeque Grills, however, they cannot use them. Residents can use the BBQ grills 25 feet from the building. However, electric grills can be used on any patio! It is a fire hazard, against Fire Marshal codes, to have BBQ grills on a patio. Residents with illegal grills on their patio will incur a fine of $250.00.
In addition to these balcony rules, management asks no objects (keys, purses, trash, etc.) be thrown to or from the balconies. This is a safety hazard to other residents in the vicinity.
2. Miscellaneous Items
Management allows waterbeds in an apartment if a resident has a waterbed insurance policy. These insurance policies can easily be purchased at most waterbed stores. Residents will have to maintain the waterbed. Also, signing this the resident agrees to remain on premises during the time the waterbed is filled or emptied. By signing this addendum, the resident also agrees to pay for any damages caused to the property by their waterbed.
Management asks all residents use their shower curtain properly, placing the curtain inside the tub while showering. Water on the floor can cause damage to tile and carpet, as well as possible leaks in apartments below the unit. Management also asks that residents utilize the vents for shower steam. You are responsible for any damage done by excessive water from the shower (such as water on floor or mold from steam.) If you start to see mold in your bathroom, please notify the office immediately.
3. Smoke Alarms
A resident’s smoke alarm must be operable at all times. Management asks residents to not remove the battery for any reason. Removing the battery is a violation of your lease agreement.
Savoy asks residents to report any malfunctions promptly. Residents are to refer to Paragraph 8 of their lease agreement for further explanation of smoke detector care.
4. Repairs, Maintenance, Damages
If any repairs or maintenance work needs to be completed in a unit, management asks that residents promptly notify the office of the maintenance request. In some scenarios, a repair may get more serious over time, therefore, we ask residents to inform us ASAP. Residents are to not tell our service technicians in passing. To ensure the maintenance request is completed, it must go through the office. Maintenance requests can be done online at SavoyCondominiums.com, by phone at (806)-747-3030, in writing through the rent drop box at the office, or through email at firstname.lastname@example.org.
Savoy offers 24/7 emergency maintenance. Emergency maintenance includes broken locks, water heater repair, and water leaks. To call in an emergency maintenance request, please call (806)-747-3030. AC repair is not an emergency maintenance request. For any other repair, our onsite service technician will perform maintenance requests during normal business hours.
Residents are responsible for changing their own light bulbs. They must be replaced with the correct bulbs. (If there are any questions on which light bulbs to purchase, please contact the office.) However, when needed, Savoy replaces the fluorescent bulbs in the kitchen. Examples of damages that residents are responsible for include broken mirrors, burns/tears in carpet, holes in the wall, broken doors, or damages to cabinets. It is essential residents do not neglect any repairs needed for a unit. If a resident ignores a repair, they may incur charges depending on the nature of the repair.
Please be aware that any odors remaining after surrendering apartment will be cause for Savoy Condominiums to use an ozone deodorizing machine to remove those particular odors. The cost for using this machine will be $100.00 per day and we will use the machine until all the odors are eliminated.
5. After-Hours Personal/Non-Emergency Request
If a resident needs an after-hours personal/non-emergency request, such as retrieving keys or picking up a package from the office, there is an immediate inconvenience fee of $25.00.
During normal office hours management will let residents into their apartments, with proper identification, free of charge. However, if a resident is locked out after hours they will need to provide a form of identification, as well as a $25.00 for a lockout fee, due at the time of the request. A resident can call a locksmith at their own expense if they so choose. If a locksmith provides a resident with a new set of keys, we require a copy of the key immediately. This can be dropped off in the rent drop box.
Re-keying an Apartment
Management can re-key an apartment if needed, due to roommate issues, etc. However, there is a re-keying charge of $68.50 (including the re-keying process, the lock, and the new key). Other charges for keys include $7.50 for a new key and $35 for a lost fob.
Please note: Residents are not allowed to duplicate Savoy’s property gate key under any circumstances.
Transfers and/or Subleasing
Residents may transfer to a new apartment after terms of their lease have been fulfilled. When a resident transfers to a new apartment, a new security deposit of $500.00 is required. When transferring into a new apartment, the resident is responsible for leaving the apartment in its move-in condition.
Subleasing is allowed at Savoy. However, the renter of the subleased apartment must undergo the same process as all other applicants. Management must approve of the subleased resident. The subleased resident must undergo the proper rental check process, completing a rental, financial and criminal background check. The subleasing applicant must pay the $40.00 application fee by check, money order, or online at SavoyCondominiums.com.
It is important to note that the resident who started the contract initially is responsible for the resident they subleased the apartment to. This means, if the resident who is subleasing does not pay their rent, the initial renter is still responsible for that apartment. Also, the initial resident on the contract and the resident who is subleasing the apartment, are both responsible for the condition of the apartment upon move out.
Residents are required to purchase renters insurance. This renters insurance is strictly for your protection in case of any unordinary damage. Renters can be purchased online or through your car insurance. This renters insurance needs to be purchased before you are moved into your unit.
If a resident has any questions regarding our community policies, management is more than happy to answers questions by phone at 806-747-3030 or by email at email@example.com.
303 Detroit Ave.
Lubbock, TX 79415